Ultimate Customers.ai Review: See What We Discovered After Trying It Out!

TL;DR:

• What Customers.ai Does Best: Identifies anonymous website visitors (capturing contact details via X-Ray Pixel) and automates retargeting campaigns across Meta, Google, and TikTok.
• The Drawbacks: Steep pricing (starts at $199/month + per-contact fees), a confusing interface, and zero native LinkedIn outreach.
• The Better Alternative: Choose SalesRobot if you want safe, cloud-based LinkedIn + Email outreach, AI-powered follow-ups, and transparent pricing starting at $59/month with a 14-day free trial.

Tired of outdated sales outreach methods? 

Or you might already be a Customers.ai user looking to automate sales outreach effectively. 

Well, you've landed on the correct page, This article is designed just for you

In this blog, we'll deep dive into the Customers.ai Review to determine if it's the right platform for your business needs. 

We've covered you, from features and pricing to reviews, pros and cons, and a detailed overview of how this platform works. 

Plus, we'll reveal the best Customers.ai alternative that can benefit your business. 

So, without further ado, let's start with an honest Customers.ai  review!

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What is Customers.ai?

Customers.ai is a platform that combines website visitor identification, remarketing automation, and AI-powered customer insights.

MobileMonkey rebranded as Customers.ai, expanding beyond chatbots into visitor ID and remarketing capabilities to help businesses identify anonymous website visitors by their email addresses, and you can start building robust templated marketing campaigns.

The platform provides 2-7x higher accuracy than typical visitor ID solutions with a 2-18x higher True Match Rate, while most solutions only identify 5-30% of visitors correctly.

Customers.ai also empowers businesses to create automated email campaigns and retargeting audiences across popular advertising platforms like Google, Meta, and TikTok. 

Additionally, the platform offers audience segmentation capabilities, aids in growing contact lists, and enhances overall conversion rates through sophisticated remarketing tools.

How does Customers.ai work?

Customers.ai is a platform that provides website visitor identification and remarketing automation to help businesses identify and engage with their target audience. 

Here is a step-by-step routine on how Customers.ai works:

Step 1: Install X-Ray Pixel

Step 2: Implement Website Visitor Identification

The X-Ray Pixel scans your website traffic and identifies 2-7x more anonymous website visitors than typical solutions, capturing contact details and intent signals, such as visited pages, with significantly higher accuracy rates.

Step 3: Create Automated Remarketing Campaigns

The screenshot below shows the email builder inside Customers.ai, where you add widgets to a message and edit the layout before sending it to identified visitors.

- Businesses can create automated email sequences and remarketing campaigns once the visitors have been identified.

- These campaigns are designed to speak to the prospects' specific interests based on their website behavior.

- The campaigns are conversion-optimized to increase the chances of engagement and response.

Step 4: Audience Recovery and Retargeting

The screenshot below shows the automation trigger setup, where you specify which pages should count a visitor as "identified" before they're added to a retargeting audience.

- The platform automatically creates custom audiences for ad retargeting on Google, Meta, and TikTok.

- Abandoned cart recovery features help e-commerce businesses re-engage customers who left without purchasing.

‍Step 5: Optimize Performance

Marketers can enhance their remarketing campaigns by analyzing the engagement and conversion analytics provided by Customers.ai's reporting dashboard.

What does Customers.ai (MobileMonkey) offer?

Customers.ai's visitor identification platform offers a range of features to enhance remarketing and customer retention efforts:

The second screenshot shows the automation setup itself: choose which channel to send from, then pick a trigger — either X-Ray identifies the visitor automatically, or you upload a contact list manually.

What is Customers.ai pricing?

The platform offers flexible pricing plans:

• Volume-based pricing: Customers set a contact volume (shown here at 1,750 Klaviyo Profiles), with the slider ranging from 1K up to 5M+ profiles, and price scales with that number.
• Contract duration options: 3, 6, or 12 months, with 6 months selected in the example.
• Billing period options: 1, 6, or 12 months, with 12-month billing greyed out when a shorter contract is selected.
• X-Ray Identity Engine tiers: Gold, Platinum, or Titanium "Signal Fidelity" levels. Platinum is marked "Most Popular" and includes deeper identity coverage, near real-time sync, priority event processing, and higher throughput signal delivery.
• Add-on modules: Alfred AI Audience Agent and Super CAPI, each toggled on separately and priced on their own line.
• Sample total: in this configuration, the order comes to $688/month, broken down as X-Ray ($345), Alfred AI Agent ($172), and Super CAPI ($171).
• No self-serve checkout: the page ends in a "Talk to Sales" button rather than a buy-now flow, with a note that pricing is by custom quote.

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Customers.ai (MobileMonkey) Review: What do Customers say about it?

Customers.ai Review on G2

The overall rating of Customers.ai is 4.8 out of 5 on G2. Let us look into some of the positive and negative reviews.

Positive Customers.ai Review on G2

"I have no complaints about Customers.ai, It does exactly what it promises."

Negative Customers.ai (MobileMonkey) Review on G2

"I disliked the interface. Too confusing. And I disliked having Instachamp as s separate service but still the same account kind. It's confusing and adds more steps."

Customers.ai (MobileMonkey) Review on Capterra

The overall rating of Customers.ai is 4.5 out of 5 on Capterra. Let us look into some of the positive and negative reviews.

Positive Customers.ai (MobileMonkey) Review on Capterra

"Beyond that, their support is exceptional and they do a great job of training their community on how to leverage the tool most effectively to grow our businesses."

Negative Customers.ai (MobileMonkey) Review on Capterra

"Their customer support was prompt and kind/professional, but I was really surprised at how poorly this went."

"Transparency is a big deal and clearly MobileMonkey doesn't provide that."

"As an early adopter there have been bugs and revisions of the software."

What are the Pros and Cons of Customers.ai (MobileMonkey)?

SalesRobot - The Best Alternative to Customers.ai (MobileMonkey) for Sales Outreach Automation

‍SalesRobot is a sales platform that lets you reach out to potential customers through email and LinkedIn.

This platform can boost your sales pipeline by automating and personalizing your outreach.

With SalesRobot, you can create customized Email and LinkedIn Sequences to perform cold outreach while still giving a personal touch efficiently.

Here are why you must choose SalesRobot for effective Sales Outreach

• Automated email sequences that save time and increase outbound sales.
• LinkedIn automation enables sending up to 200 messages per week and connection requests without usual limitations.

• Hyper-personalization through pre-designed templates for customized LinkedIn interactions with group members and event attendees, promoting engagement and streamlining bulk messaging capabilities.
• We've built an AI Appointment Setter that mimics your communication style and converses with prospects on your behalf until they book a meeting with you.

• SalesRobot delivers smart and secure campaigns, round-the-clock client support, and seamless functionality to avoid triggering LinkedIn's algorithm.

• Personalized follow-up messages, automated voice notes, engagement sequences, and the ability to manage multiple LinkedIn profiles with its user-friendly interface.

[Here’s what our personalized human-like interactions look like👇]

• Seamless integration with popular software like Hyperise and Zapier for easy data export to databases or CRMs.

• Prospect insights for data-driven decision-making and extensive reporting tools for real-time progress tracking and evaluation of sales campaigns.
• Automated feature for sending birthday and congratulations wishes to prospects.

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Hold on, that’s not it. With SalesRobot, you don the hat of a buyer, set up your messages, and kick off a campaign in, like, no time. Seriously, we're talking for under 5 minutes here. 

SalesRobot automates everything, from viewing the right profiles to interacting with posts. 

I am still not done XD.

With SalesRobot, you get some really cool stuff like LinkedIn post maker, bio maker and even an email generator, all for free!

Why choose SalesRobot over Customers.ai (MobileMonkey)?

Salesrobot, the sales engagement platform, outshines Customers.ai in several ways, making it the preferred choice for businesses looking to boost their sales outreach.

First and foremost, Salesrobot has a user-friendly interface that is easy to navigate, providing a seamless experience for users. 

In contrast, Customers.ai's interface can be challenging to navigate, with multiple users reporting confusion about account structures and platform complexity.

Talking about customer support, Salesrobot delivers smart and secure campaigns with round-the-clock client support. Its cloud-based platform runs 24/7 even when your laptop is closed (no Chrome extension needed) and uses LinkedIn mobile app APIs on the backend with dedicated residential IP rotation, reducing ban risk to as low as 0.00001%.

On the other hand, Customers.ai users report mixed experiences with customer support, with some noting prompt assistance while others experience platform issues and bugs.

Salesrobot also offers a hassle-free 14-day free trial without needing a demo request, unlike Customers.ai's 7-day trial, allowing users more time to test the tool's capabilities and see if it aligns with their business needs.

One of Salesrobot's unique features is its comprehensive LinkedIn automation capabilities, which let customers set up smart campaigns to accelerate their sales outreach. 

Unlike Customers.ai, which focuses primarily on website visitor identification and email remarketing without robust LinkedIn functionality.

Customers.ai's platform has experienced software bugs and revisions that can disrupt user workflows. In comparison, Salesrobot provides stable, reliable automation without such issues.

Additionally, some Customers.ai users have reported transparency concerns and confusing account management structures that can cause frustration. 

Salesrobot, on the other hand, ensures transparent pricing and straightforward account management with no such complaints.

Don't settle for less, choose Salesrobot as your go-to sales engagement platform for unparalleled results.

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How is SalesRobot priced?

Salesrobot provides a tiered monthly subscription plan at starting at $59 per account,but an annual subscription grants an immediate 35% discount. 

To fully explore all the services that Salesrobot offers, you can sign up for a risk-free 14-day trial without providing your credit card information. 

Utilize this chance to determine whether Salesrobot meets your particular needs.

The Bottom Line on Customers.ai Review: Is it worth it?

As a seasoned sales expert, I can say that I am familiar with the importance of automated remarketing and visitor identification for effective lead generation. 

After thoroughly reviewing Customers.ai, you have two options to choose from:

Ultimately, the decision between Customers.ai and Salesrobot depends on the unique needs of your business. 

Choose wisely and elevate your sales outreach to achieve exceptional results.

Hope this Customers.ai Review has been helpful! 

Here's to successful business endeavors!

Frequently Asked Questions

Is Customers.ai the same as MobileMonkey?

Yes. MobileMonkey rebranded to Customers.ai and shifted from a chatbot platform into website visitor identification and identity resolution, focused largely on e-commerce brands using tools like Klaviyo, Shopify, Meta Ads, and Google Ads for retargeting.

How much does Customers.ai cost?

Customers.ai offers a use-case pricing that you can customize on site

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^{Disclaimer: The content of this blog post reflects our own opinions and judgements based on our research and experience as of 01.05.2023. Comparisons made to other software or tools are for informational purposes only and are based on publicly available information and our own analysis. We do not claim absolute accuracy and encourage readers to conduct their own research to form their own opinions. While we may discuss competitor offerings, our primary focus is to showcase the features and benefits of Salesrobot. Salesrobot is not affiliated with any other software or tool mentioned in this blog post.}