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Tired of outdated sales outreach methods?
Or you might already be a Customers.ai user looking to automate sales outreach effectively.
Well, you’ve landed on the correct page, This article is designed just for you
In this blog, we'll deep dive into the Customers.ai (formerly MobileMonkey) Review to determine if it's the right platform for your business needs.
We've covered you, from features and pricing to reviews, pros and cons, and a detailed overview of how this platform works.
Plus, we'll reveal the best Customers.ai (MobileMonkey) alternative that can benefit your business.
So, without further ado, let's start with an honest Customers.ai (MobileMonkey) review!
What is Customers.ai (MobileMonkey)?
Customers.ai is a platform that leverages artificial intelligence for sales outreach automation and B2C data prospecting.
It can identify anonymous website visitors by their email addresses, and you can start building robust templated sales outreach automation.
It provides seamless integrations with thousands of business productivity tools and access to a vast database of hundreds of millions of consumer records for creating highly targeted email outreach campaigns for any audience.
Customers.ai also empowers businesses to create chatbots to engage with customers through popular messaging platforms such as Facebook Messenger and Instagram.
Additionally, the platform offers audience segmentation capabilities, aids in growing contact lists, and enhances overall conversion rates.
How does Customers.ai (MobileMonkey) work?
Customers.ai is a platform that provides sales outreach automation to help businesses identify and engage with their target audience.
Here is a step-by-step routine on how Customers.ai works:
Step 1: Identify Target Audience
- Choosing a target audience is the first step in automating sales outreach.
- Businesses can specify the characteristics of their target prospects after understanding their ideal customer profile.
Step 2: Implement Unicorn X-Ray
The website is scanned by Unicorn X-Ray, which then locates and records contact details and intent signals, such as visited pages, for 10 to 30% of anonymous website users who may be target customers for the company.
Step 3: Launch and Customize Sales Outreach Templates
- Businesses can launch and customize sales outreach templates for email campaigns once the target prospects have been identified.
- These templates are created to speak to the company's services, meeting the prospects' requirements.
- The templates are conversion-optimized to increase the chances of engagement and response.
Step 4: Automation Builder
- The automated builder has features that will improve deliverability, good responses, and scheduled meetings.
- The SoLD (Signs of Life Detector) is a technology that helps evaluate leads by identifying signals of prospect involvement and intention.
Step 5: Optimize Campaigns
Marketers may enhance their sales outreach operations by examining the engagement and conversion analytics provided by Customers.ai.
What does Customers.ai (MobileMonkey) offer?
Customers.ai's sales outreach platform offers a range of features to enhance prospecting and outreach efforts:
- Unicorn X-Ray: Leveraging advanced algorithms and data analysis helps it uncover valuable details about potential leads and about 15% of anonymous website visitors, allowing it for targeted outreach.
- Automated Email and SMS Outreach Funnels: It enables businesses to set up customized funnels that are automatically sent to the contacts identified by Unicorn X-Ray. This streamlines the sales process and ensures timely and consistent communication with prospects, increasing the chances of conversion.
- Qualified Lead Alerts: Customers.ai's platform offers real-time notifications for qualified leads through channels such as Slack, SMS, the Customers.ai desktop and mobile inbox, and more.
- Integration with Email Marketing Platforms and CRM: Customers.ai's platform seamlessly integrates with popular email marketing platforms and CRM systems, enabling businesses to capture and manage leads within their existing workflow easily.
- Unified Inbound and Outbound Lead Conversation Inbox: The platform from Customers.ai offers a single inbox where users can monitor and respond to communications from both inbound and outbound leads. This centralizes all lead conversations in one place, making it convenient for sales teams to manage and respond to inquiries, improving communication and better customer engagement.
What is Customers.ai (MobileMonkey) pricing?
The platform has 4 pricing plans:
- A Free Plan comes with email support for 50 leads.
- Starter - $249/month, billed annually. It includes email and phone support for 300 leads with CSV export.
- Pro - $499/month, billed annually. It includes everything as a Starter plan with integrations and APIs.
- Enterprise - This Custom Plan comes with all the features.
Customers.ai (MobileMonkey) Review: What do Customers say about it?
Customers.ai (MobileMonkey) Review on G2
The overall rating of Customers.ai is 4.9 out of 5 on G2. Let us look into some of the positive and negative reviews.
Positive Customers.ai (MobileMonkey) Review on G2
“It's great for sending out many emails at once to multiple leads we have created to help nurture them, but it doesn't allow you to call the leads. Mostly via text, email, and other means like social media.”
Negative Customers.ai (MobileMonkey) Review on G2
“I disliked the interface. Too confusing. And I disliked having Instachamp as s separate service but still the same account kind. It's confusing and adds more steps.”
Customers.ai (MobileMonkey) Review on Capterra
The overall rating of Customers.ai is 4.5 out of 5 on Capterra. Let us look into some of the positive and negative reviews.
Positive Customers.ai (MobileMonkey) Review on Capterra
"Very helpful when it comes to knowing what your customers are looking to have from your company."
Negative Customers.ai (MobileMonkey) Review on Capterra
"It ends up we got charged again during the next billing period."
"It is the tastiest SPAM I have ever received. Though they are relentless in their emailing."
"I can't stop talking about chatbots as a solution to your marketing problems. The internet is slow, or Facebook has issues when the subscriber opens his message, so he is frustrated."
What are the Pros and Cons of Customers.ai (MobileMonkey)?
- Prospecting: Customers.ai helps businesses identify and target potential customers, allowing for more efficient and effective sales outreach.
- Email Automation: Businesses can streamline email campaigns, save time, and increase engagement with personalized and automated emails.
- Chat Marketing Tools: Customers.ai provides innovative chat marketing tools on social media platforms that enable businesses to engage with customers in real-time, enhancing customer interactions and boosting sales.
- Bad Interface: Customers.ai's interface is challenging to navigate, hindering the platform's ease of use and efficiency.
- Can Turn Spammy: Customers.ai's automation features may sometimes lead to excessive emails or chat messages, potentially resulting in spammy or intrusive customer interactions.
- Bad Customer Support: Customers.ai's customer support may not meet some users' expectations, resulting in delays or insufficient assistance when encountering issues or inquiries.
- Charging After Canceling Subscription: Some users have reported experiencing challenges with the billing process, including being charged after canceling their subscription, which could be an inconvenience and cause frustration.
- A free trial is available, but you must send a request first which is time-consuming.
Salesrobot - The Best Alternative to Customers.ai (MobileMonkey) for Sales Outreach Automation
Why choose Salesrobot over Customers.ai (MobileMonkey)?
Salesrobot, the sales engagement platform, outshines Customers.ai in several ways, making it the preferred choice for businesses looking to boost their sales outreach.
First and foremost, Salesrobot has a user-friendly interface that is easy to navigate, providing a seamless experience for users.
In contrast, Customers.ai's interface can be challenging to navigate, hampering the platform's ease of use and overall efficiency.
Talking about customer support, Salesrobot takes it to the next level with round-the-clock assistance, ensuring that users' queries are promptly addressed, and expectations are met.
On the other hand, Customers.ai may fall short in this aspect, with some users reporting delays or inadequate assistance from their customer support.
Salesrobot also offers a hassle-free 14-day free trial without needing a demo request, unlike Customers.ai, allowing users to test the tool's capabilities and see if it aligns with their business needs.
One of Salesrobot's unique features is its comprehensive LinkedIn automation capabilities, which let customers set up smart campaigns to accelerate their sales outreach.
Unlike Customers.ai, which lacks similar LinkedIn automation functionality.
Customers.ai's automation features may sometimes result in excessive emails or chat messages, potentially leading to spammy or intrusive customer interactions. In comparison, Salesrobot has no such issues.
Additionally, some Customers.ai users have reported challenges with the billing process, including being charged after canceling their subscription, which can be an inconvenience and cause frustration.
Salesrobot, on the other hand, ensures a seamless billing experience with no such complaints.
Don't settle for less, choose Salesrobot as your go-to sales engagement platform for unparalleled results.
What distinguishes Salesrobot's main features?
Salesrobot is a sales engagement tool that streamlines the sales outreach procedure to maximize efficiency and income.
Its key features include the following:
- It provides automated email sequences for outbound sales efforts that can be extremely helpful and save you time.
- It offers LinkedIn automation with increased messaging capacity, personalized interactions with group members and event attendees using pre-designed templates, and bulk messaging simplification.
- Salesrobot has 24/7 customer support with safe and smart campaigns to prevent triggering LinkedIn's algorithm.
- You can create tailored LinkedIn follow-up plans and message sequences for the best results.
- Salsrobot provides a user-friendly interface to manage several LinkedIn profiles.
- You can easily export data to popular databases or CRMs with integration options Like Zapier and Hyperise.
- It also offers excellent reporting and analytics capabilities for real-time progress monitoring, sales campaign evaluation, and prospect insights for data-driven decision-making.
- Salesrobot includes an automated feature for sending birthday and congratulations wish to prospects.
How is Salesrobot priced?
Salesrobot provides a monthly subscription plan at $99 per account,but an annual subscription grants an immediate 20% discount.
To fully explore all the services that Salesrobot offers, you can sign up for a risk-free 14-day trial without providing your credit card information.
Utilize this chance to determine whether Salesrobot meets your particular needs.
The Bottom Line on MobileMonkey Review (Customers.ai): Is it worth it?
As a seasoned sales expert, I can say that I am familiar with the importance of automated sales outreach for effective prospecting and seeing leads coming in.
After thoroughly reviewing Customers.ai (MobileMonkey), you have two options to choose from:
- If you're looking for a B2C prospecting tool with sales outreach, Customers.ai (MobileMonkey) could be a viable choice, but it's important to consider its limitations before making a decision.
- On the other hand, Choose Salesrobot if you're seeking a multichannel outreach solution with seamless UI, customer support, transparent pricing, and advanced Email and LinkedIn automation capabilities. It offers a superior user experience and effectively empowers businesses to optimize their sales outreach.
Ultimately, the decision between Customers.ai (MobileMonkey) and Salesrobot depends on the unique needs of your business.
Choose wisely and elevate your sales outreach to achieve exceptional results.
Hope this Customers.ai (MobileMonkey) Review has been helpful!
Here's to successful business endeavors!
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Thoughts, Notes & Tutorials
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Start generating high-quality leads in next 60 mins
(like our 3000+ users do)